![]() ![]() Also, you may want to try on a different computer to see if the issue is local to your computer or if it persists across multiple computers with your account. If you have followed all of these steps and the problem persists, contact the OIT Service Desk or OIT Software Licensing.You can also manually edit your hosts file if you would prefer, but the process is more technical.Click cleanup now to allow the program to continue.If more than 0 entries were fixed, this probably fixed the issue.Type y to allow the program to continue.Choose your language (type e for English).Windows: AdobeCreativeCloudCleanerTool.exe.Download, install, and run the CC Cleaner Tool:.Your hosts file could contain entries that keep your computer from communicating with Adobe servers. Then restart your computer, open a browser, and sign in again with the instructions in Step 1. There are good instructions here: 's-Cookies ![]() When signing into apps, follow the same steps to use an Enterprise ID.If you have an update pending on an app, you won't be able to sign out until you update.Or on the Creative Cloud app, click the gear at the top-right, click preferences, then sign out and back in.Go to Help -> Sign out (username), then Help->Sign in within an application. ![]()
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